CONTACT

Your satisfaction is very important to us at Fidia Pharma and we are always happy to hear from you. Whether you have questions about our products, need help with your order or just want to give us your feedback, we are here to listen, but before you contact us, please take a look at our Frequently Asked Questions. You will find instant answers to many of your questions about ordering, product information and more. This will save you time and help you get the information you need more quickly

FREQUENTLY ASKED QUESTIONS

GENERAL

Who is Fidia Pharma?

We are an Italian multinational company that was founded in 1946 and is now active in over 100 countries. Our company's vision is to develop solutions to meet the new challenges in the healthcare sector and improve people's quality of life. If you would like to find out more about us, please visit our official website.

Do the products require a prescription?

All products that you can buy in our store are available over the counter.

However, we also offer prescription-only products in all pharmacies, such as our anti-inflammatory and anti-allergy DERMATOP® CREAM (glucocorticoid). The best thing to do is to ask your doctor or your trusted pharmacist.

Why should I order from the Fidia Shop?

When you order directly from us, you can be sure that you are buying the original directly from the manufacturer.

PAYMENT

Which payment methods do you offer?

You can pay securely and easily using all common payment methods in our store. These include Visa, Mastercard, Maestro, American Express, Union Pay, Google Pay, Apple Pay, Shop Pay and PayPal.

Thanks to Klarna, you can also pay by bank transfer, invoice or in installments.

Is payment in the store secure?

We attach great importance to the protection of your data. Your payments are processed using the most modern security standards available; thanks to SSL encryption, 3D Secure Checkout and PCI-DSS compliance in our store, your payments are always secure.

Can I also pay by invoice?

Yes, thanks to Klarna you can also pay by invoice.

SHIPPING

Which shipping service provider do you use to send your parcels?

You will receive our orders by either DHL, DPD or Hermes. The exact shipping service we use for your order depends on the size of your order, where you live in Germany and the current capacity utilisation of the respective service provider. The flexibility we gain by using multiple providers means we can always deliver your Fidia products as quickly as possible.

How long does shipping take?

Your order will be with you within 2-3 working days. In rare individual cases, there may of course be delays. You can check the shipping status of your parcel with DHL at any time. You will find the required tracking number in the shipping confirmation that we will send you by email as soon as we have shipped your parcel. If you have not received a shipping confirmation, please contact our customer service using the form below.

How much does shipping cost?

The cost of shipping your order depends on how much you order from us. From a gross value of € XX.XX you only pay € XX.XX for shipping. Below that you pay XX,XX €.

Where is my order?

As a rule, you will receive your ordered products within 3 working days of placing your order. If you have not received the products after 3 days, we recommend that you check the shipping status of the parcel with DHL. You will find the required tracking number in the shipping confirmation that we will send you by email as soon as we have dispatched your parcel. If you have not received a shipping confirmation, please contact our customer service using the form below.

Do you also ship outside Germany?

Unfortunately, orders are currently only possible within Germany. However, we are working hard to make our store available for other countries as well.

CONTACT FORM

Please note, if you are a patient on Fidia medicine, please contact your treating doctor for medical support and before making any changes to your treatment. Should you need to report Adverse Event/incident involving Fidia products, kindly visit the following link.